Table of Contents
What This Feature Does #
Shows your tenant’s estimated WhatsApp message volume and cost for a given month, broken down by template category (Marketing, Utility, Authentication).
When to Use #
- Use to understand roughly what your WhatsApp usage is costing before the Meta invoice arrives.
- Use to spot which template category is driving the most volume.
Prerequisites #
- CompanyAdmin role.
- At least one WhatsApp message sent in the selected month to see any figures.
Step-by-Step Instructions #
- In the sidebar, click WhatsApp → Usage & Costs.
- Use the Month dropdown to pick any of the last 12 months.
- Review Total messages and Estimated cost at the top, and the By category breakdown table below.
What You See #
- Total messages and Estimated cost (with currency) for the selected month.
- A per-category table: message count and estimated cost for each of Marketing, Utility, and Authentication.
- If no rate card is configured for a category, its cost shows as "No rate card configured" / "—" instead of a number.
Important: These figures are an estimate for visibility only. Under the Meta Tech Provider model, Meta bills your own attached payment method directly for WhatsApp messaging — this page does not generate an invoice, does not charge you, and is not a substitute for Meta’s own billing records. Per-message pricing used for the estimate is maintained by a SysAdmin-managed platform-wide rate card, not by your tenant — contact support if a category’s estimated cost looks clearly wrong.
Best Practices #
- Use this page to spot trends month over month rather than as an exact cost reconciliation tool.
- Cross-check against your Meta Business Manager billing if you need an authoritative invoice figure.
