What This Feature Does #
The Notification Center shows alerts for events relevant to you: new WhatsApp messages, email replies, campaign completions, workflow failures, and more.
When to Use #
- Use it as your first stop for time-sensitive updates.
- Use it to jump directly into the affected conversation, campaign, or workflow.
- Do not use it as a replacement for the full module history when you need detailed operational context.
Permission & Access Control #
| Action | CompanyAdmin | TenantUser |
|---|
| View own notifications | ✅ | ✅ |
| Mark read or delete own notifications | ✅ | ✅ |
| View another user’s notifications | ❌ | ❌ |
How to Access #
- Click the Notification Bell (🔔) in the top navigation bar to open the Notification Panel dropdown.
- Click All Notifications to open the full notification history page.
What You See #
- Unread count badge on the bell icon.
- Recent notifications in the dropdown panel.
- Full list with filtering on the All Notifications page.
Notification Types #
| Type | When It Appears |
|---|
| New WhatsApp message | A contact sends you a WhatsApp message |
| New email received | A new email arrives in your assigned Reply-To Mailbox |
| Campaign completed | A broadcast finishes sending |
| Workflow failed | An automation step encountered an error |
| Template approved/rejected | Meta updates a WhatsApp template status |
| LinkedIn comment or mention | Someone comments on, or mentions, one of your connected LinkedIn Company Pages; shown to company administrators and users who manage LinkedIn posts |
| Social post published / failed | A queued Instagram, Facebook or LinkedIn post went live, or could not be published |
| Reconnect LinkedIn | The LinkedIn connection stopped working, or its yearly authorization ends soon; shown to company administrators |
| Mailbox sync paused | A Reply-To Mailbox failed to authenticate 3 times and automatic inbox sync was paused; shown to CompanyAdmin users so they can fix the mailbox |
| System notices | Subscription status changes, warnings |
Actions #
Mark Notifications as Read #
- Open the Notification Panel.
- Click Mark All as Read, or click an individual notification to mark it read.
Open a Notification #
- Click any notification to open it.
- You are redirected to the related resource (e.g., a WhatsApp conversation, an email thread).
- The notification is marked as read automatically.
Delete Notifications #
- Open All Notifications.
- Select notifications with the checkboxes.
- Click Delete Selected, or Delete All to clear everything.
Notification Privacy Rules #
- You only see notifications for resources you have access to.
- Notifications from other tenants never appear in your notification center.
- If your access to a contact or mailbox is removed, you stop receiving notifications for it.
Errors, Messages, and Common Fixes #
| Issue | Why It Happens | How to Fix |
|---|
| Notification bell shows no updates | No new events or realtime connection dropped | Refresh the page and check the underlying module directly |
| Clicked notification opens nothing useful | Related resource was deleted or access changed | Open the target module manually and confirm access |
| Missing expected notification | You do not have access to that resource, or it was filtered by role | Check contact, mailbox, campaign, or assignment access |
If notifications are missing #
- Refresh the page.
- Confirm the underlying event happened in the related module.
- Confirm you still have access to the related contact, mailbox, workflow, or campaign.
- Check the full All Notifications page before assuming delivery failed.
What happens if this fails? #
- The original business action still exists in its own module even if the alert is delayed or missing.
- Realtime alerts may pause temporarily, but the full notification list usually catches up after refresh.
- If access to the related resource changes, the notification may stop appearing to protect data privacy.
