5.9 Batch Contact Operations

What This Feature Does #

Applies one change to many contacts at once from the contact list, instead of editing each contact individually.

When to Use #

• Use to tag, retag, or re-status a large group of contacts after an import or campaign.
• Use Reset WhatsApp Status to recover contacts that were incorrectly marked Unsubscribed/Undeliverable/Invalid by a past delivery failure that wasn’t a real opt-out.
• Do not use batch Delete unless you’re certain — it soft-deletes every targeted contact.

Prerequisites #

• CompanyAdmin role, or TenantUser with contact edit permission and access to the targeted contacts.

Step-by-Step Instructions #

1. On the Contacts list, select one or more contacts with the row checkboxes (or apply filters first if you intend to target all matching contacts).
2. Click Batch Actions and choose an operation:
   • Add Tag / Remove Tag
   • Change Status
   • Change Language
   • Change Person Type
   • Reset WhatsApp Status
   • Delete
3. In the modal, confirm the target: selected contacts (the ones you checked) or all contacts matching the current filters — if you choose "all filtered," a confirmation popup shows exactly how many contacts will be affected before you proceed.
4. Fill in any operation-specific value (tag name, new status, language, person type) and confirm.

Reset WhatsApp Status (Detail) #

• Contacts currently marked Unsubscribed, Undeliverable, or Invalid on WhatsApp are reset to Unknown, re-enabling messaging to them. Contacts with any other status are left untouched.
• Use this specifically to recover contacts that were flagged by a delivery error rather than a genuine opt-out.
• If a contact genuinely opted out, WhatsApp reports it again on the next send attempt (Meta error 131050) and the contact is automatically re-marked Unsubscribed — resetting status does not defeat a real opt-out.

What Happens After #

• The operation applies immediately to every targeted contact.
• Delete soft-deletes the targeted contacts (see 5.4 Delete a Contact).

Best Practices #

• Filter first, then use "all matching" for large batches instead of selecting rows one by one.
• Use Reset WhatsApp Status sparingly and only when you’re confident the prior failure wasn’t a real opt-out — repeatedly messaging genuinely unsubscribed contacts risks your WhatsApp number’s quality rating (see the Health Indicators in 9.1 WhatsApp Phone Numbers).