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16. Scheduler: Troubleshooting

Scheduling LinkedIn Posts #

A LinkedIn post scheduled in the Publishing Wizard appears on the calendar as LinkedIn Post. Moving it on the calendar moves the post; cancelling it turns the post back into a draft. At the scheduled time the post is handed to LinkedIn and published within a minute or two.

Errors, Messages, and Common Fixes #

MessageWhy It HappensHow to Fix
Scheduler request failed.A save, reschedule, or cancel request failedRetry; if it persists, confirm the underlying item (broadcast/template/workflow) still exists
An activity type is missing from the pickerYour plan or your user permissions do not include that channel/featureAsk CompanyAdmin to confirm the feature and permission for that channel
Choose a recipient contact or enter a phone number / email addressA WhatsApp/Email message activity has no recipientPick a contact from the dropdown, or tick "enter manually" and type one
A contact WhatsApp/Email follow-up shows FailedThe contact has no number/email (and none was typed), or the template is no longer approvedFix the contact’s channel value or pick another template, then reschedule

If a scheduled item does not appear where expected #

  1. Confirm you have access to that activity type (feature and permission).
  2. If you scheduled a broadcast directly from Email or WhatsApp Campaigns, refresh the Scheduler — it should already be listed automatically; you do not need to create it a second time here.
  3. If it’s still missing, open the source module (for example, the campaign’s Broadcast Details) to confirm the schedule was actually saved there.
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