Shown in the step panel as Unsubscribe Contact. Needs a contact and the Automation Advanced plan feature.
What it does: opts the contact out of a channel, so campaigns and workflows stop messaging them there.
Channel:
- Trigger Channel (default): the channel the message came in on. Works only with Message Received via WhatsApp or Message Received via Email. Other triggers fail with "Could not resolve a trigger channel…".
- WhatsApp, Email, or All (WhatsApp + Email).
Good to know:
- WhatsApp replies of STOP, UNSUBSCRIBE, OPTOUT, CANCEL, END or QUIT already unsubscribe a known contact automatically, without any workflow.
- Use this activity for your own keywords or other languages: Message Received via WhatsApp → Add/Upsert Contact → Message Matches (for example Equals "لغو") → Unsubscribe, optionally followed by a plain-text confirmation.
- Send the confirmation before the Unsubscribe step. Once unsubscribed, the contact can no longer be messaged on that channel.
