Privacy Policy

Last Updated: 2026-06-01

Welcome to Peikly (“Peikly”, “we”, “our”, or “us”). This Privacy Policy explains how we collect, use, disclose, process, and protect personal information when you use our website, applications, integrations, APIs, plugins, services, and related platforms (collectively, the “Services”).

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. About Peikly

Peikly is a customer engagement, marketing automation, communication, workflow automation, and CRM platform that enables businesses to communicate with their customers through channels such as email, WhatsApp, social media platforms, websites, and other connected services.

Peikly may integrate with third-party platforms including, but not limited to:

WhatsApp Business Platform
Meta Platforms (Facebook and Instagram)
LinkedIn
WordPress
WooCommerce
Shopify
PrestaShop
Email service providers
Cloud storage providers
CRM systems
Analytics providers
Payment processors

2. Information We Collect

We may collect the following categories of information.

2.1 Account Information

When you create an account, we may collect:

Name
Email address
Phone number
Company name
Billing information
Authentication information

2.2 Customer and Contact Information

When you use Peikly, you may upload or synchronize customer information, including:

Names
Email addresses
Phone numbers
Customer identifiers
Tags and segmentation data
Communication preferences
Marketing consent status

2.3 Communication Data

We may process:

Email messages
Email metadata
WhatsApp messages
Social media messages
Campaign content
Automation content
Delivery and engagement statistics

2.4 Integration Data

When you connect external platforms, we may collect information from those integrations, including:

Account identifiers
Business account information
Pages and profiles
Connected stores
Products
Orders
Customer records
Events and activities
API access tokens

2.5 Usage Data

We automatically collect information about how the Services are used, including:

IP address
Browser information
Device information
Operating system
Session information
Login history
Feature usage
Workflow execution data
API activity

2.6 Media and File Data

When you upload files, we may store:

Images
Documents
Marketing assets
Campaign media
File metadata

2.7 AI and Automation Data

When using AI-powered features, we may process:

Prompts
User instructions
Workflow generation requests
Template generation requests
AI-generated outputs

3. How We Use Information

We use information to:

Provide and operate the Services
Authenticate users
Manage accounts
Process communications
Deliver campaigns
Execute workflows
Provide customer support
Improve platform performance
Generate analytics
Prevent abuse and fraud
Enforce our Terms of Service
Meet legal obligations

4. Legal Basis for Processing

Where applicable, we process personal information based on:

Consent
Contractual necessity
Legitimate business interests
Compliance with legal obligations
Protection of rights and security

5. Third-Party Platforms and Integrations

Peikly may interact with third-party platforms and services.

These may include:

Meta Platforms (Facebook, Instagram, WhatsApp)
LinkedIn
WordPress
WooCommerce
Shopify
PrestaShop
Payment providers
Email providers
Cloud service providers
Analytics providers

Your use of such platforms remains subject to their own privacy policies and terms.

Peikly does not control the privacy practices of third-party services.

6. WhatsApp, Facebook, Instagram and LinkedIn Data

When you connect social or messaging platforms, Peikly may access information necessary to provide the requested functionality, including:

Account identifiers
Messaging permissions
Templates
Campaign information
Analytics
Customer interaction data

Peikly only accesses information authorized by you or your organization and only for the purposes of providing the Services.

We do not sell data obtained from Meta, LinkedIn, or other connected platforms.

7. Cookies and Similar Technologies

We may use:

Cookies
Session storage
Local storage
Analytics technologies
Security and authentication technologies

These technologies help us:

Maintain sessions
Improve performance
Analyze usage
Secure the platform

Users may control cookies through browser settings.

8. Data Sharing

We may share information with:

Service Providers

Including:

Cloud hosting providers
Storage providers
Email infrastructure providers
Payment processors
Analytics providers
Customer support providers

Business Transfers

In connection with:

Mergers
Acquisitions
Asset sales
Corporate restructuring

Legal Requirements

We may disclose information when required by:

Applicable laws
Court orders
Government requests
Regulatory obligations

9. Data Security

We implement commercially reasonable security measures, including:

Encryption in transit
Encryption at rest where applicable
Role-based access control
Authentication controls
Audit logging
Network security protections
Infrastructure monitoring

However, no method of transmission or storage can be guaranteed to be completely secure.

10. Data Retention

We retain information for as long as necessary to:

Provide the Services
Meet contractual obligations
Comply with legal requirements
Resolve disputes
Enforce agreements

Retention periods may vary depending on the type of data and applicable legal requirements.

11. International Data Transfers

Your information may be processed and stored in countries other than your country of residence.

By using the Services, you acknowledge that data may be transferred internationally where necessary for service delivery.

12. Your Rights

Depending on your location, you may have rights including:

Access to personal information
Correction of inaccurate information
Deletion of personal information
Restriction of processing
Data portability
Objection to processing
Withdrawal of consent

Requests may be submitted using the contact information below.

13. Children’s Privacy

The Services are not intended for children under the age of 13 (or the applicable minimum age in your jurisdiction).

We do not knowingly collect personal information from children.

14. Marketing Communications

Users may opt out of marketing communications by:

Using unsubscribe links
Adjusting account preferences
Contacting us directly

Operational and service-related communications may still be sent when necessary.

15. Customer Responsibilities

Customers using Peikly are responsible for:

Obtaining required consents
Maintaining lawful processing practices
Complying with applicable privacy laws
Ensuring they have rights to upload and process customer data

Peikly acts as a service provider and processor for much of the customer data processed through the platform.

16. Artificial Intelligence Features

Peikly may provide AI-powered features for:

Content generation
Workflow generation
Customer support assistance
Campaign recommendations

AI-generated content should be reviewed by users before use.

Users remain responsible for verifying the accuracy and suitability of generated outputs.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Changes will become effective when published on this page.

Continued use of the Services after updates constitutes acceptance of the revised policy.

18. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Peikly
Email: privacy@peikly.com
Website: https://www.peikly.com

19. Platform-Specific Privacy Requests

For privacy-related requests involving third-party platforms such as WhatsApp, Facebook, Instagram, LinkedIn, Shopify, WooCommerce, WordPress, or other integrated services, users may contact us using the information above. We will cooperate with the relevant platform and applicable legal requirements to process valid requests.

This Privacy Policy applies to all Peikly products, services, APIs, plugins, integrations, websites, mobile applications, automation systems, AI features, and future communication channels unless a separate privacy policy is explicitly provided.