- In the execution history popup, find a Failed run.
- Click Retry failed execution and confirm.
The run resumes at the step that failed. Earlier steps are not repeated. Retry is not possible while the workflow is Deactivating or Archived.
Fix the cause first, for example re-approve the template, add the missing contact data, or reconnect the mailbox. Otherwise the retry fails again. A plain-text WhatsApp reply usually can’t be retried successfully once 24 hours have passed.
