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Troubleshooting: General / Other

"Upgrade your plan to {feature}."

  • The action you are trying to perform requires a higher subscription plan.
  • Go to Billing & Subscription → Browse Plans to upgrade.

"Daily {feature} limit reached. Try again tomorrow."

  • You have hit a rate limit for this feature within the current day.
  • Wait for the daily limit to reset (midnight UTC).
  • Consider upgrading your plan for higher limits.

Page loads but shows no data

  1. Check your internet connection.
  2. Refresh the page.
  3. Sign out and sign back in.
  4. If the issue persists with a specific module, contact support.

Real-time notifications (toasts) not appearing

  • Check if your browser allows JavaScript.
  • Check if the page connection to the notification hub is active (visible in browser DevTools → Network → WS).
  • Reload the page to re-establish the connection.

End of Application User Manual

For issues not covered in this guide, contact support using the in-app support widget or email the address shown on the Access Denied page.

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