Refund & Cancellation Policy

Effective date: October 8, 2026

This policy explains how cancellations and refunds work for Peikly subscriptions. It applies to every paid plan purchased on peikly.com or in the Peikly app at app.peikly.com, and forms part of our Terms of Service.

1. What we sell

Peikly is a software-as-a-service (SaaS) platform. We sell access to online software through monthly or annual subscriptions. We do not sell or ship physical products, so there is nothing to physically return. In this policy, a “return” means cancelling your subscription and, where eligible, receiving a refund.

2. Try Peikly before you pay

You can start using Peikly for free, without a payment method, using the Start Free option. We encourage you to try the platform before choosing a paid plan, because paid subscriptions are generally non-refundable once the service has been used (see section 4).

3. Payments and renewal

  • Paid plans are billed in advance, monthly or annually, depending on the plan and billing cycle you choose.
  • Payments are processed securely by PayPal. Peikly does not store your card details.
  • Subscriptions renew automatically at the end of each billing period until you cancel.
  • Prices are shown before you confirm your purchase, and any applicable taxes are shown at checkout.

4. Our refund policy

Payments are non-refundable once the service has been used. We do not issue refunds or credits for:

  • the remaining time in a current monthly or annual billing period, including after you cancel;
  • partially used billing periods, or periods in which you did not use the service;
  • usage-based credits (for example, AI generation credits) that have already been used;
  • downgrades to a lower plan;
  • accounts suspended or terminated for violating our Terms of Service.
When we do issue a refund

We will refund a payment in full in the following cases:

  • Duplicate charge: you were charged more than once for the same billing period.
  • Charge after cancellation: you were charged for a renewal after you had successfully cancelled your subscription.
  • Billing error: you were charged an amount different from the price shown when you subscribed.
  • Service unavailable: you paid but could not access the paid features because of a technical fault on our side that we could not resolve within 7 days of your report.

To be eligible, please request the refund within 14 days of the charge. Nothing in this policy limits any rights you may have under applicable consumer protection law.

5. How to cancel your subscription

You can cancel at any time, without contacting us:

  1. Sign in to app.peikly.com as an account administrator.
  2. Open Billing from the sidebar.
  3. Click Cancel on your current subscription and confirm.
What happens when you cancel
  • Your subscription will not renew, and you will not be charged again.
  • You keep full access to your plan until the end of the billing period you have already paid for. The Billing page shows this date as Access until.
  • When that date passes, access to paid features ends. The remaining time in the period is not refunded (see section 4).
  • Your account and data are not deleted. To continue using Peikly later, choose a plan again from the Billing page.
  • To have your data deleted, follow our User Data Deletion Policy.

You can also cancel the recurring payment from your PayPal account. This works the same way: no further charges, and access continues until the end of the period you have already paid for.

6. How to request a refund

  1. Email info@peikly.com with the subject “Refund request”. Include:
    • the email address of your Peikly account;
    • the date and amount of the charge;
    • the PayPal transaction ID, if you have it;
    • the reason for the request (see section 4).
  2. We reply within 3 business days to confirm whether the refund is approved.
  3. Approved refunds are issued to the original payment method through PayPal within 5 business days of approval. Depending on your bank or card issuer, the refund may take up to a further 10 business days to appear on your statement.

7. Chargebacks

If you believe a charge is wrong, please contact us first. We can usually resolve billing problems faster than a payment dispute. If you open a dispute or chargeback, we may suspend the account while it is reviewed.

8. Changes to this policy

We may update this policy from time to time. The effective date at the top of this page shows when it was last changed. Changes do not apply retroactively to payments made before the effective date.

9. Contact us

Peikly
Dubai, United Arab Emirates
Email: info@peikly.com
WhatsApp: +971 50 470 5675

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