Save every new WhatsApp sender as a lead (no reply): Message Received via WhatsApp → Add/Upsert Contact → Has Tag "lead" → TRUE: end · FALSE: Add Tag "lead" → Assign Contact (your sales user).
Welcome a contact you add, with a follow-up: New Contact Added Manually → Has WhatsApp → TRUE: Send WhatsApp (Template: welcome) → Delay 2 days → Send WhatsApp (Template: follow-up). On the FALSE path: Has Email → TRUE: Send Email (Template: welcome).
Abandoned cart recovery: Cart Abandoned → Add/Upsert Contact → Delay 1 hour → Send WhatsApp (Template with {Trigger.event.cart.total} mapped to a parameter) → Add Tag "cart-abandoned".
Follow up broadcast readers who replied: Triggered from Broadcast (attach on the broadcast with event Replied) → Add Tag "engaged" → Assign Contact → Send WhatsApp (Plain text: "Thanks! A colleague will contact you shortly.").
Custom opt-out keyword: Message Received via WhatsApp → Add/Upsert Contact → Message Matches Equals "unsubscribe me" → TRUE: Send WhatsApp (Plain text confirmation) → Unsubscribe (Trigger Channel).
