This is the structure of the auto-reply Peikly itself uses on WhatsApp. It answers three kinds of question, then tags everyone who got an answer.
Trigger: Message Received via WhatsApp
| Step | Activity | Settings | Connects to |
|---|---|---|---|
| 1 | Add/Upsert Contact | — | 2 |
| 2 | Message Matches | Contains "Can I get more info", Ignore case | TRUE → 4, FALSE → 3 |
| 3 | Message Matches | Equals "/website", Ignore case | TRUE → 4, FALSE → 6 |
| 4 | Send WhatsApp | Plain text: the portfolio reply; Channel Auto | 5 |
| 5 | Send WhatsApp | Plain text: "tell us about your business" questions | 10 |
| 6 | Message Matches | Contains "How much does a website cost?" | TRUE → 7, FALSE → 8 |
| 7 | Send WhatsApp | Plain text: the price-list reply | 10 |
| 8 | Message Matches | Contains "I need a new website" | TRUE → 9, FALSE → (not connected: end) |
| 9 | Send WhatsApp | Plain text: package and questions reply | 10 |
| 10 | Add Tag | Lead | 11 |
| 11 | Add Tag | website customer | (last step: end) |
Why it is built this way:
- Step 1 comes first so a first-time sender becomes a contact before anything is sent or tagged. Without it, steps 4–11 fail for new numbers.
- Conditions are chained through their FALSE outputs (2 → 3 → 6 → 8). Each message is tested against one question after another, and the first match wins.
- Two conditions share one answer: steps 2 and 3 both lead to step 4, so "Can I get more info" and the
/websitecommand get the same reply. - All answers meet at step 10, so the tagging is built once and every answered contact is tagged.
- The last condition’s FALSE output is left unconnected. Messages that match nothing end the run quietly, with no reply and no tag.
- Plain text is safe here because the customer has just written, so the 24-hour window is open. Channel: Auto replies from the number they wrote to.
Making it more robust: the matching phrases are long, so they work best when they come from pre-filled links or buttons (for example a "Chat on WhatsApp" link that pre-fills "Can I get more info?"). For free-typed messages, switch steps 6 and 8 to Contains any of with keywords, for example price, cost, how much and new website, build a website, need a website.
