Table of Contents
Step-by-Step Instructions #
- On the Sign In page, click Forgot Password? Click here.
- Enter your email address and click Send Reset Link.
- You always see: "If your email is registered, you will receive a password reset link."
- Check your inbox and click the reset link.
- On the Reset Password page, enter New Password and Confirm Password.
- Click Reset Password.
Errors, Messages, and Exceptions #
| Message | Why It Happens | How to Fix |
|---|---|---|
If your email is registered, you will receive a password reset link. | By design (security) | Check inbox and spam folder |
Invalid password reset link. | Link expired or already used | Request a new reset link |
Password reset successful. You can now log in. | Success | Sign in with the new password |
Password reset failed. The link may be invalid or expired. | Token no longer valid | Request a new reset link |
Unable to generate password reset link. Please try again later. | Server error | Retry after a few minutes |
