Table of Contents
Every company has one owner: the person who controls its social accounts. The owner is always a CompanyAdmin, shows an Owner badge in All Users, and is whoever created the company unless ownership has been transferred. For companies created before owners existed, the earliest active administrator is the owner.
The owner:
- cannot be removed, deactivated or demoted by anyone, including other administrators;
- decides which other administrators may connect and disconnect platforms (Meta, Pinterest, LinkedIn). In All Users, the plug button on an administrator’s row turns that permission on or off. Other administrators can still use every connected platform, they just cannot connect or disconnect them;
- gets an in-app notification and an email when a platform is connected, disconnected or reconnected, a new administrator is added, someone’s role changes, a team member is removed, a post is deleted from a platform, or the review policy changes. The owner is not told about their own actions.
On the Connections page the owner sees a note under any connection made by someone else: Reconnect under your own account so this never depends on someone else. A connection made under another person’s login stops working the day that person leaves.
Transfer Ownership #
Only the owner can do this, from User Management → All Users → Transfer ownership.
- Choose the new owner from your active administrators.
- Confirm it is you: enter your password. If your account has no password (you sign in with Google, for example), click Email me a code and enter the code instead.
- Click Transfer ownership.
Both of you are emailed, the change is written to the audit trail, and you stay an administrator.
