Table of Contents
Errors, Messages, and Common Fixes #
| Message | Why It Happens | How to Fix |
|---|---|---|
| Pinterest is missing from Posts, or shows Needs setup in the Publishing Wizard | Pinterest is not connected yet | Connect it from Social Media → Overview (see 14.1) |
Pinterest sign-in failed. Please try again. | The Pinterest authorization step did not complete | Retry the connection; check that popups are not blocked |
| Pinterest statistics aren’t available to you | Your plan doesn’t include Pinterest analytics, or you don’t have analytics access | CompanyAdmin: click See plans. TenantUser: ask your company administrator |
The Pinterest connection has expired. Reconnect Pinterest to continue. | Pinterest no longer accepts the connection — usually because access was removed in Pinterest’s settings | Click Sign Out, then Connect with Pinterest again |
Pinterest titles can be at most 100 characters. | The pin title is longer than Pinterest allows | Shorten the title |
Pinterest video pins are not supported yet. Choose an image for this pin. | The selected media is a video | Choose an image instead |
This pin is already published on Pinterest. Create a new pin instead. | You tried to save or publish a pin that is already live | Create a new pin |
This post can't be edited. It may have been deleted, or it is already published. | You opened Edit for a pin that was deleted or published in the meantime | Refresh Posts; to change a published pin, create a new one |
You are editing one Pinterest post, so only Pinterest can be selected. | Another platform was selected while editing a pin | Keep only Pinterest selected, or create a new post for the other platforms |
This pin is already scheduled. Manage its time from the Scheduler. | You saved changes to a pin that has a pending schedule | Change or cancel its time in the Scheduler |
Pinterest must download the image from a public address... | The image address is not reachable from the internet | Use an image from the Media Library on your live Application address |
If Pinterest features stop working #
- Check the Pinterest dashboard for the current connection status.
- If disconnected, reconnect using Connect with Pinterest.
- Confirm your user still has Pinterest module access granted by CompanyAdmin.
- Open Social Media → Posts (a read-only check) before retrying publishing.
What happens if this fails? #
- If Pinterest stops accepting the connection (for example, you removed Application’s access in Pinterest’s settings), the connection shows Needs attention in the Connections menu and publishing fails until you reconnect.
- If publishing fails, the pin is not published and should be reviewed before retrying.
