---
title: "11.15 Activity: Unsubscribe"
description: Shown in the step panel as Unsubscribe Contact. Needs a contact and the Automation Advanced plan feature.
url: "https://peikly.com/docs/activity-unsubscribe/"
updated: "2026-10-07"
category: Automation Workflows
tags:
  - Manual sync
---

# 11.15 Activity: Unsubscribe

Shown in the step panel as **Unsubscribe Contact**. Needs a contact and the **Automation Advanced** plan feature.

**What it does:** opts the contact out of a channel, so campaigns and workflows stop messaging them there.

**Channel:**

- **Trigger Channel** (default): the channel the message came in on. Works only with **Message Received via WhatsApp** or **Message Received via Email**. Other triggers fail with "Could not resolve a trigger channel…".
- **WhatsApp**, **Email**, or **All (WhatsApp + Email)**.

**Good to know:**

- WhatsApp replies of STOP, UNSUBSCRIBE, OPTOUT, CANCEL, END or QUIT already unsubscribe a known contact automatically, without any workflow.
- Use this activity for your own keywords or other languages: **Message Received via WhatsApp** → **Add/Upsert Contact** → **Message Matches** (for example Equals "لغو") → **Unsubscribe**, optionally followed by a plain-text confirmation.
- Send the confirmation **before** the Unsubscribe step. Once unsubscribed, the contact can no longer be messaged on that channel.