Table of Contents
Errors, Messages, and Common Fixes #
| Message | Why It Happens | How to Fix |
|---|---|---|
| No social accounts connected yet | Nothing to analyse | Connect Instagram or Facebook through Meta, or LinkedIn |
Your plan's account limit is reached. or Your plan allows N analysed accounts. Disable one to add another. | Your plan’s number of analysed accounts is used up | Stop analysing another account (pausing it is not enough), or upgrade |
| This analysis needs a permission Meta has not granted | The Meta connection is missing a permission that reading posts or insights requires | A company administrator clicks Grant permission on the card |
| Parts of this analysis need a permission Meta has not approved yet | That permission is still under Meta’s review for Peikly | Nothing to do; the rest of the analysis runs normally |
| Paused with a reason | A platform asked Peikly to slow down, or the run is spreading its requests out | Nothing to do; the run continues on its own |
The last analysis did not finish. | A run stopped with an error | Click Run now to try again; if it keeps failing, check the account’s connection in the Connections Center |
Your plan tracks up to N competitors. Exclude one to approve another. | The approved competitor list is full | Exclude a competitor first |
Enter an account handle. | Add was clicked with an empty box | Type the competitor’s handle |
Select at least one item first. | Add to calendar was clicked with nothing ticked | Tick at least one idea |
You have used this month's AI generations. | No AI image or video generations left | Use I’ll create it myself, or wait for the allowance to reset on the 1st |
| A competitor row is flagged as unreadable | The account is private, deleted, renamed, or not a business account | Check the handle, or exclude it |
What happens if this fails? #
- If the account is disconnected, runs stop and resume after you reconnect. Existing reports stay.
- If a single run fails, the next scheduled run starts normally. Nothing in your account is changed by the analysis; it only reads.
- Ideas you added to the calendar stay there even if you stop analysing the account.
