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Troubleshooting: Contacts

Contact not visible after creating it

  • Check the filter panel for active filters.
  • Click Clear Filters and search again.
  • The contact may have been created by a user you cannot see (restricted access).

WhatsApp number invalid on import

  • Use international format: +1234567890 (plus sign, country code, number, no spaces or dashes).

"You do not have permission to add contacts."

  • Your TenantUser account has the contact add permission disabled.
  • Ask your CompanyAdmin to enable it.
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