---
title: "Troubleshooting: Contacts"
description: Check the filter panel for active filters.
url: "https://peikly.com/docs/troubleshooting-contacts/"
updated: "2026-10-06"
category: Troubleshooting
tags:
  - Manual sync
---

# Troubleshooting: Contacts

**Contact not visible after creating it**

- Check the filter panel for active filters.
- Click **Clear Filters** and search again.
- The contact may have been created by a user you cannot see (restricted access).

**WhatsApp number invalid on import**

- Use international format: `+1234567890` (plus sign, country code, number, no spaces or dashes).

**"You do not have permission to add contacts."**

- Your TenantUser account has the contact add permission disabled.
- Ask your CompanyAdmin to enable it.