"Invalid login attempt."
- Verify the email address — copy/paste to avoid typos.
- Try Forgot Password to reset.
- Check if you registered via Google/Facebook — use the social sign-in button.
- Ask your CompanyAdmin if your account is active (not deactivated).
- If your account is locked, wait 10–15 minutes for automatic unlock.
Redirected to billing after login
- Your subscription is inactive, expired, or suspended.
- CompanyAdmin: access the billing page and choose a plan or complete payment.
- TenantUser: contact your CompanyAdmin.
"Your organization’s subscription is not active."
- Applies to TenantUser only.
- Contact your CompanyAdmin to renew the subscription.
