---
title: "Troubleshooting: Sign In (Email)"
description: Verify the email address — copy/paste to avoid typos.
url: "https://peikly.com/docs/troubleshooting-sign-in-email/"
updated: "2026-10-06"
category: Troubleshooting
tags:
  - Manual sync
---

# Troubleshooting: Sign In (Email)

**"Invalid login attempt."**

1. Verify the email address — copy/paste to avoid typos.
2. Try **Forgot Password** to reset.
3. Check if you registered via Google/Facebook — use the social sign-in button.
4. Ask your CompanyAdmin if your account is active (not deactivated).
5. If your account is locked, wait 10–15 minutes for automatic unlock.

**Redirected to billing after login**

- Your subscription is inactive, expired, or suspended.
- CompanyAdmin: access the billing page and choose a plan or complete payment.
- TenantUser: contact your CompanyAdmin.

**"Your organization's subscription is not active."**

- Applies to TenantUser only.
- Contact your CompanyAdmin to renew the subscription.