WhatsApp errors & fixes

WhatsApp errors & fixes #

WhatsApp errors & fixes help you diagnose and resolve issues related to messaging, templates, and delivery.

Use this guide to quickly identify problems and apply the correct solution.

When to use WhatsApp errors & fixes #

Use WhatsApp errors & fixes when:

• Messages are not delivered
• Templates are rejected
• Campaigns fail to send
• WhatsApp setup is not working

WhatsApp errors & fixes checklist #

Before diving into specific issues, check:

1. WhatsApp setup is complete
2. Phone number is verified
3. Templates are approved
4. Campaign or workflow is active

👉 Setup guide:
WhatsApp setup: connect & verify number

Template rejected in WhatsApp errors & fixes #

Possible causes:

• Content violates WhatsApp policies
• Incorrect variable usage
• Promotional or unclear message

How to fix:

1. Simplify the message content
2. Use variables correctly (e.g., {{1}}, {{2}})
3. Avoid spam-like language
4. Resubmit the template

👉 See:
WhatsApp templates: create & get approved

Messages not delivered in WhatsApp errors & fixes #

Possible causes:

• Template not approved
• Phone number invalid
• User not opted-in
• Messaging outside allowed window

How to fix:

1. Use an approved template
2. Verify phone number format
3. Ensure user consent
4. Retry message

Campaign not sending in WhatsApp errors & fixes #

Possible causes:

• No approved template selected
• Audience not defined
• Campaign not activated

How to fix:

1. Select an approved template
2. Choose valid audience
3. Activate campaign

👉 See:
WhatsApp campaigns: create & send

WhatsApp setup failed in WhatsApp errors & fixes #

Possible causes:

• Meta connection failed
• Verification code not received
• Number already in use

How to fix:

1. Reconnect Meta account
2. Retry verification (SMS or call)
3. Use a different number if required

Workflow not sending WhatsApp messages #

Possible causes:

• Template missing
• Workflow inactive
• Trigger not firing

How to fix:

1. Add approved template
2. Activate workflow
3. Verify trigger conditions

👉 See:
Manage automation workflows

Common WhatsApp errors & fixes scenarios #

Messages sent but not read #

Reason:

• User inactive or ignoring messages

Solution:

• Improve message content
• Adjust timing

Delayed message delivery #

Reason:

• System queue or external delays

Solution:

• Wait and monitor
• Retry if needed

Best practices for WhatsApp errors & fixes #

• Always use approved templates
• Keep messages clear and relevant
• Test templates before campaigns
• Monitor delivery performance

Related guides #

• 👉 WhatsApp setup: connect & verify number
• 👉 WhatsApp templates: create & get approved
• 👉 WhatsApp campaigns: create & send
• 👉 Manage automation workflows