---
title: "Troubleshooting: WhatsApp"
description: Meta is not connected. Go to Meta Platform Connection and complete the setup.
url: "https://peikly.com/docs/whatsapp-errors-fixes/"
updated: "2026-10-18"
category: Troubleshooting
tags:
  - Manual sync
---

# Troubleshooting: WhatsApp

**WhatsApp menu not visible**

- Meta is not connected. Go to **Meta Platform Connection** and complete the setup.
- Or: you do not have WhatsApp permission in your user settings.

**Number shows "Disconnected" and campaigns are paused**

- The number was disconnected in the WhatsApp Business app (or by WhatsApp after about two weeks without opening the app). Click **Reconnect** on the row ([9.9](/docs/connect-the-number-you-already-use-in-the-whatsapp-business-app/)). Nothing was deleted.

**"Meta reports that phone is not CONNECTED"**

1. Log in to [https://business.facebook.com/wa/manage](https://business.facebook.com/wa/manage)
2. Check the phone number's status.
3. Re-register the number if disconnected.

**Message not delivered**

1. Check the contact's WhatsApp number (must be in international format).
2. Check if the 24-hour session window has expired — use a template to reopen.
3. Check the phone number's quality rating in Meta/WhatsApp Manager.
4. Check Meta's API status at [https://developers.facebook.com/status/dashboard/](https://developers.facebook.com/status/dashboard/).

**Template not appearing for selection**

- Template must be `Approved` by Meta. Check status on the Templates list.
- Download templates from Meta using **Download All from Meta** to sync the latest statuses.

**Template rejected by Meta**

| Rejection Reason | Fix |
| --- | --- |
| Wrong category | Change to correct category and resubmit |
| No variable sample | Add sample values for all `{{1}}` variables |
| URL not approved | Remove URL or apply for URL domain approval in WhatsApp Manager |
| Content policy violation | Revise content to comply with Meta's policies |