These activities work with campaigns (9.4, 10.5).
Add to Campaign (Add Contact to Campaign) — needs a contact
- Channel (Email or WhatsApp), Campaign ID and an optional Broadcast ID.
- Adds this contact as a recipient of an unfinished broadcast of that campaign. Without a Broadcast ID it uses the campaign’s latest broadcast that is not completed or cancelled.
- Fails with "No eligible … broadcast was found" when the campaign has no open broadcast, or when the contact lacks an email address or WhatsApp number.
Start Email Camp. and Start WA Camp. (Start Email/WhatsApp Campaign) — contactless
- Pick an Active email campaign or Active WhatsApp campaign.
- Creates a new broadcast to the campaign’s whole audience and queues it immediately. The audience is every contact reachable on that channel, without tag filters. Start Email Campaign reuses the template and subject of the campaign’s latest broadcast, so the campaign needs at least one broadcast already.
- ⚠️ Never use these in a workflow that runs per contact or per message (Message Received, Contact Updated, store events). Every run would send the campaign to your entire list again. Use them with Scheduled, or use Add to Campaign to add a single contact.
Trigger Broadcast — contactless
- Channel and Broadcast: pick a broadcast that is saved as a Draft. The step hands it to the Scheduler for immediate delivery.
- Fails with "The selected broadcast is already scheduled" when it is no longer a draft. A broadcast can be triggered only once.
