Every social message and comment, answered on time
Instagram direct messages and Facebook Messenger conversations arrive in Peikly, next to your WhatsApp and email. Your team answers them together, and replies to comments on your posts without opening another app.
Messages scattered across apps get missed
A question arrives on Instagram, another on Messenger and a third as a comment on yesterday’s post. Each lives in a different app, and the ones nobody sees go unanswered.
Peikly collects them where your team already works.
Connected through Meta
Connect your accounts
Connect your Instagram business account and Facebook Page through Meta, once.
Give your team access
Choose which users can answer Instagram and Facebook messages.
Reply in Peikly
Open the conversation, read the history and reply. Comments are answered from each post’s page.
Built for social conversations
Instagram direct messages
Read and reply to Instagram DMs, including replying to a specific message.
Facebook Messenger
Your Page's Messenger conversations in the same workspace.
Comments on your posts
Read and reply to comments on your published posts from the post's page.
Reactions
Like an Instagram message with a heart, and see the reactions your customers send.
Access per person
Decide user by user who can answer Instagram and Facebook messages.
Availability
The social inbox is included in Peikly plans with Instagram and Facebook. See our pricing for details.
What you need first:
- An Instagram business account or Facebook Page connected to Peikly through Meta
Social Inbox: frequently asked questions
Do I need to keep the Instagram app open?
No. Messages arrive in Peikly through Meta’s official messaging platform, whether or not the app is open.
Can several people answer?
Yes. Everyone you give messaging access to can reply from their own Peikly account.
Does it replace WhatsApp?
No, it sits next to it. WhatsApp has its own team inbox in Peikly, so every channel is answered from the same workspace.
Works well with
WhatsApp Team Inbox
Answer every WhatsApp message as a team from one shared inbox, with templates, media and contact context.
Social Media Publishing
Create, schedule and publish posts, carousels, Reels and Stories to all your accounts from one wizard.
Email Inboxes
Each team member's mailbox inside Peikly, with replies linked to the contact and AI help writing them.
Ready to bring your marketing into one place?
Create your Peikly account in minutes and connect your first channel today.