One WhatsApp inbox for your whole team
Every WhatsApp conversation with your business in one place. Your team replies from their own accounts, sees the customer’s history and never needs the business phone in hand.
One phone, one person, and a queue of unanswered chats
When WhatsApp lives on a single phone, only one person can answer, messages wait when they are busy, and the conversation history leaves with whoever holds the phone.
Peikly puts the conversations on the official WhatsApp Business Platform and in front of your whole team.
Ready when your customers write
Connect your number
Connect your WhatsApp Business number to Peikly through Meta, once.
Give your team access
Choose which users can chat on WhatsApp. Each replies from their own Peikly account.
Reply from anywhere
Open a conversation, see the contact’s details and history, and answer with text, media or a template.
Everything a busy inbox needs
Shared by the team
Your WhatsApp conversations in one shared list, with unread chats on top and new messages arriving in real time.
Delivery and read receipts
See when each message is sent, delivered and read.
Templates when the window closes
Outside WhatsApp's 24-hour window, Peikly prompts you to send an approved template, shown just as the customer will see it.
Media, locations and stickers
Send and receive pictures, videos and documents. Shared locations show on a map, and stickers appear as stickers.
New numbers, your choice
Messages from unknown numbers do not clutter your contacts. Save them as a contact in one click, or automatically with a workflow.
Notes and reminders in the chat
Open the contact's notes, or schedule a reminder or follow-up message, right from the conversation.
Availability
The WhatsApp inbox is included in Peikly plans with WhatsApp. See our pricing for details. WhatsApp conversations are billed by Meta directly to your WhatsApp Business account.
What you need first:
- A WhatsApp Business number connected to Peikly through Meta
WhatsApp Team Inbox: frequently asked questions
Can several people answer at the same time?
Yes. Everyone you give WhatsApp chat access can work in the inbox from their own account at the same time.
What is the 24-hour window?
When a customer writes to you, you can reply freely for 24 hours. After that, or to start a conversation, WhatsApp requires an approved template. Peikly handles this for you and asks for a template when needed.
Who can see the conversations?
The users you give WhatsApp chat access to. A company administrator decides who that is, user by user.
Works well with
WhatsApp Template Designer
Design WhatsApp templates and carousels with a live preview, AI help and one-click submission to Meta.
Notes, Tasks and Reminders
Notes on every contact, reminders when it is time to follow up, and messages scheduled to send themselves.
WhatsApp Product Catalogs
Edit your Meta product catalogs, control the WhatsApp storefront and share products in a chat.
Ready to bring your marketing into one place?
Create your Peikly account in minutes and connect your first channel today.