---
title: 9. WhatsApp
description: Phone Numbers — manage which WhatsApp numbers are connected, plus their quality/health status.
url: "https://peikly.com/docs/whatsapp/"
updated: "2026-10-18"
category: WhatsApp
tags:
  - Manual sync
---

# 9. WhatsApp

## At a Glance

The WhatsApp module has nine sub-areas:

1. **Phone Numbers** — manage which WhatsApp numbers are connected, plus their quality/health status.
2. **Chat** — real-time messaging with contacts.
3. **Message Templates** — pre-approved templates required for outbound messaging, with AI-assisted content generation.
4. **Campaigns** — bulk broadcast messages to lists of contacts. Open them from **WhatsApp** → **Campaigns** in the sidebar ([9.4](/docs/whatsapp-campaigns/)).
5. **Business Profile** — the about/description/address/picture/display-name your customers see on WhatsApp, opened per-number from a row button on **Phone Numbers** rather than its own sidebar item ([9.5](/docs/whatsapp-business-profile/)).
6. **Usage & Costs** — estimated monthly message volume and cost by template category ([9.6](/docs/whatsapp-usage-costs/)).
7. **Catalogs** — browse and edit the Meta product catalogs connected to your WhatsApp Business Accounts, and share products in chat ([9.7](/docs/whatsapp-catalogs/)).
8. **Forms** — build multi-page forms customers fill in inside WhatsApp, with reusable data lists, seat reservations, a response inbox and statistics ([9.8](/docs/whatsapp-forms/)).
9. **Connect your current number** — keep using the WhatsApp Business app on your phone while Peikly adds campaigns, a team inbox and automation ([9.9](/docs/connect-the-number-you-already-use-in-the-whatsapp-business-app/)).

**Prerequisite for all WhatsApp features:** A connected Meta Platform (see Section 8).

## Which option should I choose?

| Use Case | Best Option | Why |
| --- | --- | --- |
| One-to-one reply to a customer | [9.2 WhatsApp Chat](/docs/whatsapp-chat/) | Best for real-time conversation and support handling |
| First outbound message to a contact | [9.3 WhatsApp Message Templates](/docs/whatsapp-templates/) | Required outside the 24-hour session window |
| One message to many contacts | [9.4 WhatsApp Campaigns](/docs/whatsapp-campaigns/) | Built for audience selection, scheduling, and tracking |
| Keep using my number in the WhatsApp Business app and add Peikly | [9.9 Connect the Number You Already Use](/docs/connect-the-number-you-already-use-in-the-whatsapp-business-app/) | Keeps your number, chats and app; Peikly adds campaigns and a team inbox |
| Ongoing lead or support thread | WhatsApp Chat or [10.3 Email Conversations](/docs/email-conversations-direct-communication/) | Choose based on customer responsiveness and channel preference |

## Common Use Cases

- Welcome a new lead after a form or inbound message.
- Send reminders for appointments, deliveries, or bookings.
- Re-engage inactive contacts with a promotion or follow-up.
- Run abandoned-cart recovery when timing matters.