---
title: 11.36 WhatsApp Form Triggers, Activities and Conditions
description: "Four triggers start a workflow from a WhatsApp form (9.8). Choose a specific form, or leave it on Any form:"
url: "https://peikly.com/docs/whatsapp-form-triggers-activities-and-conditions/"
updated: "2026-10-13"
category: Automation Workflows
tags:
  - Manual sync
---

# 11.36 WhatsApp Form Triggers, Activities and Conditions

## Triggers

Four triggers start a workflow from a WhatsApp form ([9.8](/docs/whatsapp-forms/)). Choose a specific form, or leave it on **Any form**:

- **WhatsApp Form Submitted**: someone completed a form. The workflow runs once per submission.
- **WhatsApp Form Page Completed**: someone finished one page, which lets you react to a decision made halfway through ("they chose the VIP package"). Pick the page too.
- **WhatsApp Form Opened**: someone opened a form you sent.
- **WhatsApp Form Abandoned**: someone opened a form but did not finish it after the waiting time set by your administrator.

Form triggers may start for a number that is not a contact yet. Put **Add/Upsert Contact** before steps that need a contact.

The **Create Automation** quick action can also build these steps: describe the form follow-up in your own words and it proposes **Send WhatsApp Form**, **Update Contact from Form Answers** and the form triggers for you to confirm.

## Answers inside the workflow

Every answer is available as `{Answer.question_key}` in WhatsApp messages and the **Update Contact Field** value. The question key is shown under **Advanced** on the question in the form designer. The form's name, the reservation code and a link to the response are available as trigger data too ([11.23](/docs/placeholders-contact-and-trigger-data/)).

## Activity: Send WhatsApp Form

Sends a published form to the workflow's contact with your message and a button. Choose the form, write the message, and optionally pick the number to send from. By default it sends from the number the contact last wrote to. It needs the 24-hour window to be open.

## Activity: Update Contact from Form Answers

Copies answers into the contact. Add one row per answer and choose the contact field it fills (name, company, email, phone, country, city…). **Only fill fields that are empty** keeps existing details.

## Condition: Form Answer

Branches on one answer: *is*, *is not*, *contains*, *starts with*, *is any of*, *was answered* or *was left blank*. Choice questions are compared by the option text the customer saw, so type the option as it appears.