--- title: 9.7 WhatsApp Catalogs description: Catalogs lets you browse and edit the product catalogs in your Meta Business account without opening Meta Commerce Manager, decide whether customers can… url: "https://peikly.com/docs/whatsapp-catalogs/" updated: "2026-10-11" category: WhatsApp tags: - Manual sync --- # 9.7 WhatsApp Catalogs ## What This Feature Does Catalogs lets you browse and edit the product catalogs in your Meta Business account without opening Meta Commerce Manager, decide whether customers can see your storefront and build a cart in WhatsApp, and share products with customers in a chat. ## When to Use - Use to keep product names, prices, availability and images up to date from Peikly. - Use to mark many products as out of stock at once. - Use to send a customer one product, a hand-picked list, or your whole catalog during a conversation. ## Prerequisites - CompanyAdmin role and a plan that includes WhatsApp Catalogs. - A connected Meta Platform ([8.1](/docs/connect-to-meta-first-time/)) with catalog access granted. If it is missing, the Catalogs page offers **Grant catalog access**, which takes you to Meta and straight back. - At least one catalog created in **Meta Commerce Manager** and connected to your WhatsApp Business Account. Catalogs are created at Meta; everything after that can be done here. ## Browse and Sync Catalogs 1. In the sidebar, click **WhatsApp** → **Catalogs**. 2. Click **Sync from Meta** to bring in your catalogs. The summary shows the number of catalogs and products, how many can be sent on WhatsApp, and when they were last synced. 3. Filter by catalog name, WhatsApp Business Account, vertical, or **Availability on WhatsApp** (**Connected to a WABA** or **Not connected**). A catalog marked **Not on WhatsApp** is not connected to a WhatsApp Business Account, so its products cannot be sent in chats or templates. 4. Click a catalog to open its products. If it shows no products yet, click **Sync items**. Peikly manages e-commerce product catalogs. Catalogs of other kinds (for example hotels or vehicles) are shown **Read-only**; edit those in Meta Commerce Manager. ## Add, Edit and Delete Products 1. Open a catalog and click **Add item**, or **Edit** on a product. 2. Fill in the fields: - **Content ID** (required): your own SKU. WhatsApp messages use it to refer to the product, so it cannot be changed after the product is created. - **Name** (required), **Description**, **Price** and **Currency**, **Availability**, **Condition**, **Brand**, **Category**. - **Image URL**: must be publicly reachable, because Meta downloads it directly. A link behind a login or firewall leaves the product without an image. - **Product URL**: the product's page on your website. 3. Click **Save to Meta**. Changes are written straight to your Meta catalog. To delete a product, click its delete button and confirm. **This removes it from your live Meta catalog everywhere it is used**, including WhatsApp, Instagram and Facebook Shops. **Change availability for many products:** tick the products (or **Select all shown**), choose **Set availability to**, and click **Apply to selected**. Use the filters (search, availability, condition, brand, category, price range, image) to find products quickly. **Missing image** is a quick way to find products that will look empty in WhatsApp. ## Storefront and Cart On the Catalogs page, the **Storefront & cart** card controls what customers see when they open a chat with each of your numbers: - **Storefront icon**: shows the catalog icon in the chat header, so customers can browse your products. - **Shopping cart**: lets customers add products to a cart and send it to you as an order message. Turn them on or off per number and click **Save**. ## Share Products in a Chat 1. In **WhatsApp** → **Chat**, open the conversation and click the **Share a product or catalog** button (box icon) next to the message box. 2. Choose the **Catalog**, then **What to send**: - **Whole catalog**: a message with a button that opens your catalog. Choose a **Thumbnail product** for the picture. - **One product**: a single product card. - **Product list**: up to 30 hand-picked products, with a **Header** and a **Message**. 3. Add the message text and an optional **Footer**, check the **Preview**, and click **Send**. Product messages can only be sent while the 24-hour customer service window is open (the customer wrote to you in the last 24 hours). Outside it, send an approved template with a catalog or multi-product button instead ([9.3](/docs/whatsapp-templates/)). ## Errors, Messages, and Common Fixes | Message | Why It Happens | How to Fix | | --- | --- | --- | | **Connect Meta to manage catalogs** | Meta is not connected | Complete [8.1 Connect to Meta](/docs/connect-to-meta-first-time/) | | **Catalog access hasn't been granted yet** | The Meta connection lacks catalog permission | Click **Grant catalog access** | | **No catalogs found yet** | No catalog has been synced, or none exists at Meta | Create one in Meta Commerce Manager, then click **Sync from Meta** | | `Catalog not found. It may have been removed from Meta since the last sync.` | The catalog was deleted at Meta | Click **Sync from Meta** to refresh the list | | `Unable to sync catalogs from Meta.` | Meta did not answer or refused the request | Try again shortly; if it persists, refresh permissions in [8.3](/docs/refresh-meta-permissions/) | | The last item sync failed | Meta rejected or could not return the products | Read the reason shown on the catalog page, fix it, and click **Sync items** again | | A product has no picture in WhatsApp | Meta could not download the **Image URL** | Use an image address that opens without signing in | | The share button is missing in Chat | Your plan does not include catalogs, or no catalog is connected to that number's WhatsApp Business Account | Check your plan and the catalog's **Availability on WhatsApp** |