---
title: 2.1 Sign In with Email
description: "The sign-in page lets existing users access the application using their email address and password."
url: "https://peikly.com/docs/peikly-login/"
updated: "2026-10-10"
category: "Account & Access"
tags:
  - Manual sync
---

# 2.1 Sign In with Email

## What This Feature Does

The sign-in page lets existing users access the application using their email address and password.

## When to Use

- Use when you already have an account and want to access your dashboard.
- Do not use when you are a new organization — use **Create Account** instead.

## Prerequisites

- An active user account created by an administrator or registered by you.
- A verified email address.
- Your organization's subscription must allow your role to sign in (see Subscription Status table below).

## Step-by-Step Instructions

1. Open the **Sign In** page.
2. Enter your **Email** address.
3. Enter your **Password**.
4. Tick **Stay Signed In** if you want the session to persist across browser closures.
5. Click the blue **Login** button.
6. If successful, you are redirected to the Home Dashboard (or the page you originally requested).

## What Happens After

- The system verifies your credentials.
- Your organization's subscription is checked.
- If the subscription is active, you land on the Home Dashboard.
- If the subscription requires attention (expired, suspended, etc.), you are redirected based on the table below.

## Subscription Status After Login

| Subscription Status | CompanyAdmin | TenantUser |
| --- | --- | --- |
| Active | Full dashboard access | Full dashboard access |
| Inactive | Redirected to Billing page | Signed out: *"Your organization's subscription is not active. Please contact your administrator."* |
| Expired | Redirected to Billing page | Signed out |
| Pending / Failed / Cancelled | Redirected to Billing page | Signed out |
| Suspended (temporary) | Redirected to Billing page (compliance banner) | Signed out |
| Suspended (permanent) | Lockout page displayed | Lockout page displayed |

## Errors, Messages, and Exceptions

| Message | Why It Happens | How to Fix | When It Appears |
| --- | --- | --- | --- |
| `Email is required` | Form submitted with empty email | Enter your email address | On submit |
| `Password is required` | Form submitted with empty password | Enter your password | On submit |
| `Password must be between 8 and 100 characters` | Password outside length bounds | Use a password 8-100 characters long | On submit |
| `Invalid login attempt.` | Email not found, wrong password, or account not confirmed | Check credentials; confirm email if newly registered | On submit |
| `Your account has been locked out.` | Too many failed sign-in attempts | Wait for lockout to expire or contact admin | On submit |
| `Your organization's subscription is not active. Please contact your administrator.` | TenantUser sign-in while subscription is not Active | Contact your CompanyAdmin | After login, redirect |

## Permission & Access Control

- Any authenticated user can attempt to sign in.
- After sign-in, role determines what is accessible.
- TenantUser accounts are blocked when the subscription is not active.

## Fix Common Problems

**Problem: "Invalid login attempt."**

1. Verify you are using the correct email.
2. Try the **Forgot Password** link to reset your password.
3. If you registered via Google/Facebook, use the social sign-in button instead — your account may be OAuth-linked.
4. Ask your administrator to check if your account is active.

**Problem: Redirected to the billing page immediately after login**

- Your organization's subscription has expired or is inactive.
- Only a CompanyAdmin can access the billing page to renew.
- TenantUser accounts must contact their CompanyAdmin.

**Problem: Lockout page after sign-in**

- Your organization is permanently suspended.
- Contact platform support at the address shown on the lockout page.

## Related Features

- [2.6 Forgot Password and Reset Password](/docs/peikly-password-reset/) — if you cannot remember your password.
- [2.3 Create Account with Email](/docs/peikly-registration/) — if your organization is new.
- [19. Billing and Subscription](/docs/billing-and-subscription/) — if redirected due to a subscription issue.