---
title: 19.2 Choose or Change a Plan
description: Click Browse Available Plans (or Choose a Plan if no plan is active).
url: "https://peikly.com/docs/choose-or-change-a-plan/"
updated: "2026-10-18"
category: "Billing & Subscription"
tags:
  - Manual sync
---

# 19.2 Choose or Change a Plan

1. Click **Browse Available Plans** (or **Choose a Plan** if no plan is active).
2. Use the **Monthly / Yearly** toggle to compare billing cycles.
3. Review each plan card's features and limits.
4. Click the action button on the plan you want:
   - `Select Free Plan` — free plans activate immediately.
   - `Select Plan` — redirects to the payment gateway (PayPal).
5. Complete payment on the gateway page.
6. After approval, return to Application. Your subscription status changes to `Pending` until the gateway confirms activation.

**Errors:**

| Message | Why It Happens | How to Fix |
| --- | --- | --- |
| `Plan not found or inactive.` | Plan was removed or deactivated | Choose a different plan |
| `No external plan ID configured.` | Plan not linked to billing gateway | Contact support |
| `No plans available at this time.` | All plans inactive or none published | Contact support |
| `Subscription checkout was cancelled.` | User cancelled on the gateway page | Retry checkout when ready |
| `PayPal API error: {status}` | Gateway communication error | Retry; if persistent, contact support |

---

## Introductory Offers

A plan may carry a limited-time introductory offer — for example 50% off for the first 3 months. When one applies to a plan you're choosing, the picker shows the regular price crossed out, the discounted price, how many months it lasts, and the date the offer closes to new sign-ups. Some offers are open to everyone; others arrive only through a private link someone sends you (for example by email or WhatsApp) and may ask for a code — if you have one, enter it under **Have an offer code?** on the plan step.

What to know:

- **Monthly billing only.** Switching the toggle to Yearly shows the regular yearly price with no discount.
- **Once per company, ever.** A company gets at most one introductory discount in its lifetime — cancelling and subscribing again does not unlock another one.
- **Changing plans or cancelling ends it.** If you switch plans or cancel while a discount is running, the discounted price does not carry over; you'll see a warning before you confirm. While it's running, the billing page shows how much time is left and what you'll pay once it ends.
- An offer that has closed, is full, or doesn't apply to your plan simply shows the regular price — it never blocks checkout.