---
title: "19. Billing and Subscription: Troubleshooting"
description: If you already completed payment but the status has not updated after 5–10 minutes, use 19.5 Complete Payment first. If that does not resolve it, contact…
url: "https://peikly.com/docs/billing-and-subscription-troubleshooting/"
updated: "2026-10-10"
category: "Billing & Subscription"
tags:
  - Manual sync
---

# 19. Billing and Subscription: Troubleshooting

## If Your Subscription Shows as Expired/Pending/Failed But You Already Paid

If you already completed payment but the status has not updated after 5–10 minutes, use [19.5 Complete Payment](/docs/complete-payment-pending-failed/) first. If that does not resolve it, contact support — platform administrators have a manual override to activate a subscription record directly when a payment confirmation genuinely fails to arrive.